The "Holy Grail" of CRM's
ZOHO is a great Contact Relationship Management (CRM) system but in addition you has dozens of add-ons you can integrate into your system that gives you almost everything you will need in one place.
Smart Forms
What makes a smart form" smart"? When it responds to the answers provided by the user to customize what they see, what they learn and what they do
How does this save you time? By engaging the visitor and responding to their answers so you don't have to.